Terms of Service

These Terms of Service (hereinafter: the “Terms”) constitute a binding agreement between “TESLA QUANTUM CORE” limited liability company, with its registered seat in Banja Luka, Ulica Jovana Dučića 14, 78000 Banja Luka, Bosnia and Herzegovina, registration number (MB): 11261094, tax identification number (PIB): 440528300000 (hereinafter: “Lexra”, the “Company”, “we”, “us” or “our”), and the natural or legal person that creates an account, subscribes to, or otherwise uses the Lexra service available through the lexra.io and lexra.biz websites (hereinafter: “you”, “your” or the “Customer”).

The governing version of this document is the English version, available from the Application and on the lexra.io website. A Serbian-language version is provided for convenience and is available, together with the other Serbian-language documents, on the lexra.biz website.

By creating an account, starting a free trial, subscribing to the Service or using the Service, you accept these Terms. If you accept these Terms on behalf of a law firm, company or other organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation.

If you do not agree to these Terms, do not use the Service.

Related documents

These Terms apply together with the following documents, each of which forms an integral part of your agreement with us:

• the Privacy Policy, available at https://lexra.io/privacy-policy, which describes the processing of personal data where we act as a controller;
• the Data Processing Agreement (DPA), available at https://lexra.io/data-processing-agreement, which governs the processing of personal data on your behalf where we act as a processor, and which is concluded in electronic form by acceptance of these Terms;
• the Service Level Commitments (SLC), available at https://lexra.io/service-level-commitments, which govern the guaranteed level of availability of the Service, the method of measurement, exclusions, scheduled maintenance rules and the conditions of technical support; and
• the Cookie Policy, available at https://lexra.io/cookie-policy, which describes the cookies used on the lexra.io website.

In the event of any inconsistency between these Terms and the Data Processing Agreement with respect to the processing of personal data, the Data Processing Agreement prevails.

1. Definitions

• “Websites” means the lexra.io and lexra.biz websites (together or individually: the “Website”) — nominally separate presentations of the Service intended for different language and geographic audiences, both of which lead to the same, single Application.
• “Service” or “Application” means the Lexra application for legal and law firm practice management available through the Websites, including the Websites, the web application, the mobile applications for Android and iOS devices and all related documentation or support that we make available.
• “Account” means the user account through which the Service is accessed.
• “Authorized User” means a natural person to whom you grant access to the Service under your Account, each such person occupying one paid seat.
• “Customer Content” means all data, documents, files, matter records and other content that you or your Authorized Users upload to, create in or generate through the Service.
• “Subscription” means your paid right to access the Service for a given billing period.
• “Subscription Period” means the monthly or annual period you have paid for, as well as each renewal of that period.
• “Service Credit” means a non-monetary reduction of future Subscription fees that we grant as compensation in the cases expressly provided for in these Terms. A Service Credit is automatically applied to the first upcoming charge under your Subscription and, if it exceeds that charge, the remainder is carried over to subsequent charges. A Service Credit has no monetary value, cannot be paid out in cash, transferred to a third party or exchanged for any other benefit, and is valid for 12 months from the date it is granted, after which any unused portion lapses. Except where mandatory provisions of law provide otherwise, the Service Credit constitutes the Customer’s sole and exclusive remedy in the cases for which it is expressly provided in these Terms.
• “DPA” means the Data Processing Agreement referred to in the “Related documents” section.

Terms defined in the GDPR — including “personal data”, “processing”, “controller”, “processor” and “personal data breach” — have the meaning given to them in Article 4 of Regulation (EU) 2016/679 (hereinafter: the “GDPR”).

2. The Service

2.1 What Lexra provides

Lexra is a practice management application intended for lawyers and other in-house professional legal teams. It includes task management, activity tracking, a calendar, notifications, a structured database of matters and records with predefined and customisable fields, kanban boards, reporting, time tracking and invoice generation. The Application is intended for the digital organisation and management of your records, matters, deadlines and tasks.

2.2 What Lexra does not provide

The Service does not include, and we make no representation that it includes: payment processing, the keeping of client or trust accounts, the management of escrow accounts, the export of accounts in regulated formats, or any other regulated financial function. Lexra generates invoices; it does not collect, hold, transfer or reconcile client funds.

The Service is a software tool. It does not provide legal advice and is not a substitute for the professional judgement of a qualified lawyer or attorney. You remain solely responsible for your professional obligations, including all deadlines, filings, conflict-of-interest checks and duties owed to your own clients. Any calendar entry, reminder, deadline or notification generated by the Service is an auxiliary function only and must not be relied upon as the sole record of a professional obligation.

2.3 Document storage options

Document files themselves are not stored in the Application’s database — the database stores only the metadata and references needed to locate and manage documents (e.g. name, identifier, link to a matter). Document files are stored, at your option: (a) in our built-in document storage, on the cloud infrastructure referred to in Section 10.1, or (b) in an external storage service that you connect and control (Google Drive or Microsoft OneDrive). If you choose to connect an external storage service, that service is provided by a third party under its own terms, you are responsible for its selection, configuration and compliance, and the documents you store there are subject to that service’s retention and deletion rules. The Application retains only the metadata and references necessary to locate and manage those documents.

2.4 One platform, multiple jurisdictions

We provide the Service through a single platform in all jurisdictions in which it is available. You are responsible for configuring the Service for your own jurisdiction using the available settings, and for verifying that those settings meet your requirements. Laws, court rules and rules of professional conduct change frequently and vary between jurisdictions. While we strive to keep the Service up to date, we do not warrant that any feature, calculation, date or default setting reflects the most recent legal requirements in your jurisdiction. Ensuring that your use of the Service complies with the rules applicable to you is your responsibility.

2.5 Artificial intelligence

The Service does not currently include any artificial intelligence or machine learning features. We do not use Customer Content to train, develop, test or improve any artificial intelligence or machine learning model, whether our own or a third party’s. If such features are introduced, these Terms and the related documents will be supplemented with appropriate provisions before they are put into operation, of which you will be notified in good time.

2.6 Beta features

We may make certain features available in beta, preview or early access mode. Beta features are provided “as is”, without warranties, service level commitments or support obligations, and may be modified, suspended or withdrawn at any time without notice. To the maximum extent permitted by law, we are not liable for any damage arising from the use of beta features. We may ask you to keep beta features confidential and to provide us with feedback, which we may use without restriction or compensation.

2.7 Changes to the Service

Over time we may add, change or remove features. We will not make a change that materially reduces the core functionality of the Service during a Subscription Period without prior notice of at least 30 days. Exceptionally, we may make a change without prior notice or on shorter notice where this is necessary for security reasons, to comply with the law, or because a third-party component ceases to be available, in which case we will notify you without delay.

If a change materially and adversely affects your use of the Service, you may: (a) continue using the Service and, within 30 days of the change taking effect, request a Service Credit, which we will grant in an amount proportionate to the impact of the change, up to a maximum of one monthly billing period’s fee per affected seat; or (b) cancel your Subscription in accordance with Section 12 — the cancellation takes effect at the end of the current Subscription Period, access to the Service continues until then, and prepaid fees are not refunded, nor is any Service Credit or other compensation granted on this basis.

This is without prejudice to any rights you have under mandatory provisions of law, including consumer protection laws that cannot be contractually excluded.

2.8 Scheduled maintenance

We may temporarily suspend access to the Service for operational reasons, including maintenance, repairs or upgrades. As a rule, we do not carry out regular scheduled maintenance that involves an interruption of the Service. Where an exceptional intervention is necessary, we plan it in advance and, where possible, perform it outside normal business hours, with notice of at least 72 hours in advance, by e-mail or by notification within the Service, including a description of the nature and expected duration of the interruption.

We reserve the right to suspend the Service without notice where this is necessary for urgent repairs, including for security reasons, with notification without delay. Scheduled interruptions announced in accordance with this Section do not count towards availability under Section 10.4.

3. Accounts and Authorized Users

You must provide accurate information when registering and keep it up to date. Creating an Account requires a first and last name and an e-mail address; optionally, you may provide a username and a contact telephone number. Where you register as a business entity, we also process your registration number, tax number and registered address. Passwords are stored in cryptographically protected form and are never available to us in readable form.

You are responsible for maintaining the confidentiality of your access credentials and for all activity under your Account, whether or not you have authorised it. You must notify us without delay at support@lexra.io if you become aware of any unauthorised access. You must maintain reasonable security of the devices and environments from which you access the Service, including protection against unauthorised physical access and signing out of, or locking, devices when not in use.

Each Authorized User must have their own access credentials. Access credentials must not be shared between individuals, and a single seat must not be used by more than one person at the same time. Access within your Account is governed by a system of roles and permissions, and the administration of users and permissions within your Account is the responsibility of your administrators. You are responsible for your Authorized Users’ compliance with these Terms.

To use the Service you must be at least 18 years old and have the legal capacity to enter into a binding agreement.

3.1 Administrators and alternate contact

The person who registers the Account is the initial Administrator, and we treat that person as having exclusive authority to administer the Account, appoint additional Authorized Users and Administrators, and manage the Subscription. You may appoint multiple Administrators. An Administrator deactivates an Authorized User’s access when that person should no longer have access.

Where your Account has only one Administrator, you must provide us with the name and contact details of a designated alternate Authorized User whom we may contact if we are unable to reach the Administrator within 30 days of our first attempt. In the event of cancellation or termination, we will communicate regarding the retrieval of Customer Content exclusively with the Administrator or, if the Administrator is unavailable, with that designated alternate contact.

3.2 Account ownership disputes

Disputes may arise between partners, firm members or other persons regarding ownership of the Account and the Customer Content, or the right of access. We do not arbitrate or resolve such disputes. When we are notified of a dispute, we may, but are not obliged to: request such documentation as we consider necessary to determine ownership (identification, constitutional documents, court decisions or a written settlement agreement); require joint written instructions from all persons claiming rights to the Account; suspend access to the Account until the parties provide documentation, in a form reasonably acceptable to us, showing that the dispute has been resolved; or transfer control of the Account to the person we reasonably determine to be its rightful owner.

Any action we take is based solely on the information available to us, relates only to access to the Account, and does not constitute a determination of any substantive right. To the maximum extent permitted by applicable law, we are not liable for decisions, actions or omissions taken in good faith in connection with an ownership dispute.

4. Free trial

We offer a free trial of the Service for a period of 14 days. No payment card is required to start the trial.

When the trial expires, your access ends unless you activate a paid Subscription. We do not automatically convert trial accounts into paid Subscriptions and we do not charge you anything upon expiry of the trial.

Trial accounts are provided “as is”, without any warranties, service level commitments or support obligations. We may modify or discontinue trials, and terminate a trial account, at any time. If you do not activate a paid Subscription, the Customer Content in the trial account may be deleted upon expiry of the trial, and at the latest within 90 days, so we recommend that you export everything you wish to keep before the trial expires.

5. Fees, billing and renewal

5.1 Price

Lexra is offered in a single plan at the price of USD 30 per Authorized User per month with monthly billing, or USD 300 per Authorized User per year with annual billing. For Subscriptions concluded through the lexra.biz website, the fee is EUR 25 per Authorized User per month with monthly billing, or EUR 250 per Authorized User per year with annual billing. Fees are stated in the currencies indicated above and in all cases include all applicable taxes. The fee may also be charged in the counter-value in another currency, in the amount displayed at the time of payment.

5.2 Payment processing

Payments for the Service are processed, at your choice at the time of payment, through the Paddle service or the PayPal service and, for customers from Bosnia and Herzegovina, by e-commerce card payment through the payment gateway service of Nova Banka a.d. Banja Luka. When you pay through the Paddle Checkout, the seller (merchant of record) of your Subscription is Paddle — an authorised reseller of the Service: Paddle.com Inc. for customers from the United States, Paddle.com (Canada) Ltd. for customers from Canada, and Paddle.com Market Limited, London, United Kingdom, for customers from all other countries (hereinafter: “Paddle”). Purchases through Paddle are also subject to Paddle's buyer terms and refund policy; Paddle calculates and remits applicable taxes, issues transaction confirmations and provides first-tier billing support, including Subscription management through Paddle's buyer portal. Within the Paddle Checkout you can pay by payment card, via PayPal or by other payment methods offered. When you pay directly through the PayPal service (hereinafter: “PayPal”), the seller of your Subscription is Lexra; payment is made using your PayPal account, and the processing of payments is also subject to PayPal's terms of use and privacy statement. For customers from Bosnia and Herzegovina, e-commerce card payment is also available through the payment gateway service of Nova Banka a.d. Banja Luka (hereinafter: “Nova Banka”); in that case, too, the seller of your Subscription is Lexra. You enter your payment card details on Nova Banka's secure payment page; we do not receive or store them. In all cases, the fees referred to in Section 5.1 include applicable taxes. Any payment processing fees and charges levied by the payment service provider in connection with the payment method you select (including card processing fees) are borne by the Customer; where they apply, they are disclosed at the time of payment, unless passing them on to the Customer is prohibited by mandatory provisions of law or by the rules of the payment service provider. Questions regarding billing, receipts, invoices, tax documentation and changes of payment method are handled by contacting support@lexra.io and, for payments made through Paddle, also through Paddle's support. Subscriptions are concluded, and payments made, exclusively through the web platform; no purchases can be made and no payment data is entered within the mobile applications.

We do not receive or store your full payment card details or your PayPal account credentials. Payment card and other payment instrument data is processed exclusively by Paddle, PayPal or Nova Banka (as applicable), in accordance with their own security and regulatory requirements. Within the Application we retain only technical and business payment metadata: transaction identifier, payment status, amount and time of the transaction.

5.3 Adding and removing seats

You may add Authorized Users at any time. Added seats are charged pro rata for the remainder of the current billing period, and at the full price from the next period onwards. If you remove seats, the reduction applies from the start of the next billing period; we do not provide refunds for seats removed during a period.

5.4 Automatic renewal

Subscriptions renew automatically at the end of each Subscription Period — monthly for monthly plans, annually for annual plans — at the then-current price, unless you cancel your Subscription before the renewal date. You may cancel at any time within your Account or by contacting support@lexra.io. Cancellation takes effect at the end of the current Subscription Period; access continues until then.

5.5 Price changes

We may change our prices. We will notify you of a price change at least 30 days before it takes effect for you, and no price change will apply during a Subscription Period you have already paid for. If you do not accept the new price, you may cancel your Subscription before it takes effect.

5.6 Failed payments

You are responsible for maintaining a valid payment method and sufficient funds for the collection of fees as they fall due.

If the charge for the next Subscription Period fails, including the repeated collection attempts carried out by our payment service provider, the Subscription is not renewed and ends upon expiry of the last paid Subscription Period. When the Subscription ends, access to the Account also ends. We will notify you of the failed payment and the end of the Subscription at the Account e-mail address.

After the Subscription ends, Section 9.5 applies: we retain Customer Content for 90 days, during which you may request an export of your data by contacting support@lexra.io or reactivate the Subscription by making a successful payment, which restores access to the Account and the data. After the 90 days expire, Customer Content is permanently deleted in accordance with Section 9.5.

6. Fees and refunds

All fees paid for the Service are final and non-refundable, except where these Terms expressly provide otherwise or where a refund is required by mandatory provisions of law that cannot be contractually excluded, including consumer protection laws.

We do not refund or reduce fees for partially used billing periods, unused seats, a reduction in the number of seats during a period, or unused time after cancellation of a Subscription.

Money-back guarantee for new customers: if, within 30 days of the date of the first charge upon the first activation of a paid Subscription (monthly or annual), you determine that Lexra is not the right fit for you, you may request a refund, regardless of the payment method you have chosen. You submit your request to us at support@lexra.io, stating the reasons why Lexra does not fit your needs; for payments made through Paddle, you may also submit your request directly to Paddle, which, within 14 days of the charge, also makes refunds available under its own buyer terms and refund policy, independently of this guarantee — after those 14 days expire, and until the end of the 30-day period, your request is handled by us in accordance with this guarantee. The refund applies exclusively to the first charge, is issued in the full amount and may be exercised only once per Customer, provided that the registration and use of the Service have not been used for manipulative practices or any form of abuse, including abuse of this guarantee; otherwise, we reserve the right to refuse the request. Upon approval of the refund, the Subscription and access to the Account end immediately, and Section 9.5 (90-day retention) applies to Customer Content. The refund is issued using the payment method with which the payment was made, within 14 days of approval of the request; for payments made through Paddle, the refund is issued by Paddle as the seller (merchant of record). This guarantee does not affect any rights you have against Paddle under its terms (including the right of consumers in the EU/EEA and the United Kingdom to withdraw from the purchase within 14 days). This guarantee does not apply to Subscription renewals, subsequent payments or fees for added seats; after the 30-day period expires, and for all other payments, the remaining provisions of this Section apply.

Where these Terms provide for compensation, it is granted in the form of a Service Credit, in accordance with the definition in Section 1 and in the cases in which it is expressly provided for (including Section 2.7), except in the cases for which these Terms expressly provide a monetary refund: the money-back guarantee for new customers under this Section, our complete discontinuation of the Service (Section 12, point (d)) and termination due to our material breach of the agreement.

Before activating a paid Subscription, you can try the Service free of charge during the trial period under Section 4, without entering a payment card.

7. Acceptable use

You must not, and must not permit any Authorized User to:

• use the Service in violation of any applicable law, regulation or rule of professional conduct;
• upload or transmit malware, or any content that is unlawful, infringing, or that you have no right to store or process;
• attempt to gain unauthorised access to the Service, to other customers’ accounts or offices, or to our infrastructure;
• probe, scan, penetration test or load test the Service without our prior written consent;
• reverse engineer, decompile or attempt to derive the source code of the Service, except to the extent such restriction is prohibited by mandatory provisions of law;
• resell, sublicense, rent out or provide the Service to third parties as a service bureau, or share seats between multiple individuals;
• use the Service to build or train a competing product, or for benchmarking intended for publication without our written consent;
• use automated means to extract data from the Service, except through the features we have provided for that purpose.

We may suspend access immediately and without notice where we reasonably believe that continued access poses a security risk, exposes us or other customers to legal liability, or involves any of the activities described above. We will restore access once the issue has been resolved.

8. Your responsibilities as a controller

When you enter personal data into the Application, you act as a controller and we act as a processor on your behalf. You are solely responsible for the lawfulness of the collection and processing of the personal data you enter into the Application, including ensuring a valid legal basis for that processing and fulfilling the obligations to inform, or obtain consent from, the data subjects and your own clients.

We are not responsible for the processing you carry out through the Application in your capacity as a controller.

You are responsible for determining and applying your own retention periods for the matters, documents and records you keep in the Application, and for removing or anonymising personal data you no longer need, in accordance with your legal and professional retention obligations.

9. Customer Content

9.1 Ownership

As between you and us, you own all Customer Content. We claim no rights to your matters, documents, client records or any other content you enter into the Service.

9.2 Our licence to use Customer Content

You grant us a limited, non-exclusive, worldwide licence to host, store, transmit, display, back up and process Customer Content solely to the extent necessary to provide, secure, maintain and support the Service for you and to comply with the law. This licence exists only for the duration of your use of the Service and the retention period that follows.

In accordance with the DPA, our processing of personal data contained in your records is occasional and limited to what is strictly necessary for technical support, system administration and the resolution of technical issues. We do not carry out continuous or systematic processing of that data beyond the provision of the Service.

9.3 What we do not do with Customer Content

We do not use Customer Content to train artificial intelligence or machine learning models. We do not sell Customer Content. We do not use the substantive content of your matters, documents, client records, notes or files for marketing, advertising or any purpose other than providing the Service to you and complying with our legal obligations.

Separately from Customer Content, we may use the Account contact details — the name and e-mail address of the person who registers or administers the Account — to send service notices and, with your consent, to send newsletters and information about Lexra features, offers and promotions. We may use profiling for marketing and service-improvement purposes; this does not include automated decision-making that produces legal effects. You may withdraw your consent to marketing communications at any time via the unsubscribe link in every message or by contacting us; withdrawal operates prospectively, does not affect the lawfulness of processing before withdrawal, and does not stop necessary service notices, billing notices and security notices. This applies exclusively to Account contact details, and never to the content of your matters or your clients’ data.

9.4 Usage Data

We collect technical information generated by the operation of the Service — system logs, error reports, feature usage counters and performance metrics (“Usage Data”). We use Usage Data to operate, secure, troubleshoot and improve the Service. Usage Data does not include the substantive content of your matters, documents or client records, and we do not publicly identify you as the source of any Usage Data.

9.5 Retention and deletion after termination

After cancellation or termination of your Subscription, we retain Customer Content for 90 days. During that period you may reactivate the Account, renew the Subscription, request an export of your data or raise any claim relating to rights and obligations arising during your use of the Application. After the 90 days expire, Customer Content is permanently deleted from our active systems and can no longer be recovered.

With respect to personal data that we process on your behalf as a processor, after termination we will, at your option, delete or return that data at the latest within 90 days, unless applicable law requires longer retention — in which case the data is retained only to the extent and for the period required by law.

Deletion of the Account within the Application is initiated by the Administrator. An individual Authorized User may also request the deletion of their user account and the associated personal data directly, by contacting us at support@lexra.io. Deleting the Account initiates the removal of the personal data associated with the Account that is no longer necessary for the purposes of the processing; matters, document references and related records are permanently removed from the system. Data relating to the Account itself, as well as data we must retain to comply with legal obligations — including records of completed payments — is kept only to the extent and for the period prescribed by applicable law, after which it is deleted or anonymised.

Residual copies may temporarily persist in encrypted backups until they expire in the regular backup cycle. You are responsible for exporting the data you need before the applicable retention period expires. We recommend that you export your data before cancelling.

9.6 Data export

The Application enables the export of personal data in a structured, commonly used and machine-readable format, to the extent technically feasible and consistent with the purpose of the processing. Portability applies to data entered into the system or processed on the basis of the customer’s activity; it does not cover internal records, audit logs or data that must be retained for legal reasons.

9.7 Data protection

Where we process personal data on your behalf, the processing is governed by the DPA available at https://lexra.io/data-processing-agreement, which incorporates the standard contractual clauses adopted by Commission Implementing Decision (EU) 2021/915 pursuant to Article 28(7) of the GDPR and which is incorporated into these Terms by reference. Where we process personal data as a controller — e.g. Account registration data and your communications with us — the processing is described in the Privacy Policy available at https://lexra.io/privacy-policy.

We engage sub-processors on the basis of the general written authorisation set out in the DPA. The up-to-date list of sub-processors is maintained in Annex 1.3 of the DPA. We will notify you in writing of any addition or replacement of a sub-processor at least one month in advance, giving you sufficient time to object before the sub-processor is engaged.

9.8 Confidentiality and professional secrecy

We understand that Customer Content may include information protected by attorney-client or professional privilege or by confidentiality obligations. We treat all Customer Content as confidential and will not access it except to the extent necessary to provide, secure or support the Service, to resolve a technical issue, or where we are compelled to do so by law. Persons authorised to process personal data are bound by contractual or statutory obligations of confidentiality.

If we receive a legally binding request from a public authority, court or third party for the disclosure of Customer Content, we will notify you before any disclosure — unless we are legally prohibited from doing so — so that you have the opportunity to seek a protective measure or assert confidentiality or professional privilege on behalf of your clients. Where we are compelled to disclose, we will disclose only that portion which we are legally required to disclose.

We accept legal requests for the disclosure of Customer Content or other confidential information exclusively via: support@lexra.io. Requests received through other channels may not be acted upon.

10. Security and availability

10.1 Hosting and location

The Application, its database, the built-in document storage, backups and cryptographic key management are hosted on Microsoft Azure and Amazon Web Services (AWS) infrastructure. Personal data is stored and processed in the region that geographically corresponds to your location or that you select, and for customers from the European Union / European Economic Area primarily within the EU/EEA, unless you, as the controller, expressly instruct otherwise.

10.2 Security measures

We maintain technical and organisational measures designed to protect Customer Content against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These include, without limitation: encryption of data at rest (AES-256); encryption of data in transit (TLS); role-based access control with the principle of least privilege; logical isolation of each office’s data through an office identifier in a multi-tenant architecture; authentication through a unique user account with hashed passwords and short-lived, regularly refreshed JWT tokens; and encrypted, access-restricted logging of security- and business-relevant events (audit logs).

The content of audit logs is not accessible to end users through the interface and is not used for operational purposes. A full description of the technical and organisational measures is set out in Annex 1.2 of the DPA.

Authentication data and security tokens are not transmitted in readable form over unprotected channels and are not exposed in URL parameters.

10.3 Personal data breach

Where a personal data breach affects data we process on your behalf, we will notify you without undue delay, and at the latest within 72 hours of becoming aware of it, and will provide you with the information and assistance set out in Clause 9 of the DPA, to enable you to comply with your obligations under Articles 33 and 34 of the GDPR.

10.4 Availability

We guarantee a monthly Service availability of 99.9%, subject to the conditions, definitions, exclusions and measurement methodology set out in the Service Level Commitments document available a https://lexra.io/service-level-commitments, which forms an integral part of these Terms. The guaranteed level applies to the core functionality of the Service and access to data, and does not cover third-party services, scheduled maintenance announced in accordance with Section 2.8, or events beyond our reasonable control.

10.5 Backups and recovery

The cloud services we use provide automated backups of the database and other relevant system components, as well as the ability to restore data to a previous state in the event of loss, corruption or accidental deletion. Recovery measures are periodically verified through technical tests. These measures operate within the guarantees and capabilities of the cloud infrastructure used.

10.6 Your responsibilities

You are responsible for maintaining your own independent copies of everything you cannot afford to lose, for the security of your access credentials and devices, and for the timely deactivation of Authorized Users who leave your organisation.

11. Third-party services and support

11.1 Third-party services

The Service enables the connection of external services, including Google Drive and Microsoft OneDrive for document storage (“Third-Party Services”). Third-Party Services are not part of the Service and are not covered by any warranty, service level commitment or other obligation we owe you under these Terms. They are governed by their own terms and privacy policies, which you are required to review and comply with. We do not control them, do not endorse them by making them available, and are not liable to you in connection with them. We may modify, disable or remove any integration at any time. Unavailability of a Third-Party Service is not considered unavailability of the Service.

11.2 Support

Technical support is available to Authorized Users with an active Subscription by e-mail at support@lexra.io. Requests may be submitted at any time — 24 hours a day, 7 days a week, all year round. Upon receipt of a request you will receive an automatic acknowledgement of receipt, and we will respond to the request as soon as possible, and at the latest within 72 hours of receipt. Critical incidents take priority over other enquiries. More detailed support conditions are set out in Section 8 of the Service Level Commitments, available at https://lexra.io/service-level-commitments.

12. Term and termination

These Terms apply from the moment the Account is created and remain in force until terminated.

You may cancel your Subscription at any time, with effect from the end of the current Subscription Period.

We may terminate or suspend your Account: (a) for a material breach of these Terms that is not cured within 14 days of notice; (b) immediately, for a breach of Section 7 (Acceptable use) or where continued access poses a security or legal risk; (c) for non-payment, in accordance with Section 5.6; or (d) on 60 days’ notice if we discontinue the Service entirely, in which case we will provide a pro-rata refund of prepaid, unused fees.

Termination rights relating to the processing of personal data, including your right as a controller to instruct us to cease processing and to terminate the agreement where compliance with the standard contractual clauses is not restored, are governed by Clause 10 of the DPA and are not affected by this Section.

Upon termination, your right to access the Service also ends, and the provisions of Sections 8, 9.1, 9.5, 9.8, 11.1, 13, 14, 15, 16, 17 and 19 survive termination.

13. Intellectual property

The Service, including all software, interfaces, designs, documentation, trademarks and the Lexra name and logo, is and remains our property and the property of our licensors. These Terms grant you a limited, non-exclusive, non-transferable and revocable right to access and use the Service during your Subscription Period, and nothing more. All rights not expressly granted are reserved.

If you send us feedback, suggestions or feature requests, we may use them freely, without obligation or compensation to you. Feedback is not Customer Content and is not confidential.

14. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement or accuracy.

We do not warrant that the Service will be uninterrupted, error-free or secure against every threat, or that it will meet your specific requirements. We do not warrant the completeness or accuracy of any deadline, reminder, calculation or report generated by the Service — anything on which a professional obligation depends must be independently verified by you.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or liability for fraud. Some jurisdictions do not allow the exclusion of certain warranties, so parts of the above may not apply to you, and you may have statutory rights that these Terms do not affect.

15. Limitation of liability

To the maximum extent permitted by applicable law, neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill, business opportunity or anticipated savings, regardless of the cause and legal theory of liability, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability under or in connection with these Terms or the Service will not exceed the greater of: (a) the total fees you paid to us for the Service in the 12 months immediately preceding the event giving rise to the claim, or (b) USD 100.

These limitations do not apply to your obligation to pay fees due, to either party’s liability for breach of confidentiality obligations, or to liability that cannot be limited by law.

Nothing in this Section limits or excludes either party’s liability towards data subjects under Article 82 of the GDPR, those persons’ right to compensation, or their rights as third-party beneficiaries of the standard contractual clauses incorporated in the DPA.

You acknowledge that the fees for the Service reflect this allocation of risk and that we would not provide the Service on these terms without it.

16. Indemnification

You will defend, indemnify and hold us harmless from and against any third-party claim, and all resulting losses, damages and reasonable costs of legal defence, arising out of: (a) your Customer Content, including any claim that it infringes a third party’s rights or was collected or processed unlawfully; (b) use of the Service by you or your Authorized Users in violation of these Terms or applicable law; (c) your breach of professional duties owed to your own clients; or (d) your selection, configuration or use of any external document storage service you connect to the Application.

We will defend, indemnify and hold you harmless from and against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual property rights, and we will pay any finally awarded damages or settlement amounts agreed by us. This does not apply to claims arising from Customer Content, from modifications not made by us, or from use of the Service in combination with anything not supplied by us.

The indemnified party must notify the indemnifying party of the claim without delay, give the indemnifying party sole control of the defence, and provide reasonable cooperation.

17. Governing law and dispute resolution

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual claims), are governed by the law of Bosnia and Herzegovina, and of the Republika Srpska, without regard to conflict-of-laws rules. The court having subject-matter jurisdiction in Banja Luka has jurisdiction over all disputes arising out of or in connection with these Terms. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before initiating formal proceedings, the parties will attempt to resolve the dispute amicably by contacting the other party using the contact details in Section 19.1.

Nothing in this Section deprives data subjects, or customers protected by mandatory consumer protection laws, of the rights they have under those laws.

18. Changes to these Terms

We may change these Terms from time to time. We will notify you of material changes — material changes being considered, in particular, changes to prices and payment terms, the limitation of liability, rights and obligations regarding Customer Content and data processing, data retention and export periods, the guaranteed level of availability, and the method of dispute resolution — at least 30 days before they take effect, by e-mail to the Account address or by prominent notice within the Service. Changes that are not material take effect upon publication on the Websites.

Continued use of the Service after a change takes effect constitutes acceptance. If you do not accept a material change, you may cancel your Subscription before it takes effect; the cancellation takes effect at the end of the current Subscription Period, prepaid fees are not refunded, and the previous version of the Terms continues to apply to you until the end of that period.

We may also change the DPA from time to time in order to keep it aligned with applicable law, regulatory requirements or changes in the provision of the Service; customers will be notified of material changes, and changes take effect upon publication on the Websites. This is without prejudice to any rights you have under mandatory provisions of law.

19. Final provisions

19.1 Notices and contact

Notices to us, as well as any enquiry regarding the processing of personal data or the exercise of data subjects’ rights, may be sent to support@lexra.io, by telephone to +387 51 498 410, or by post to Jovana Dučića 14, 78000 Banja Luka, Bosnia and Herzegovina. We will respond to enquiries regarding personal data as soon as possible depending on their complexity, and at the latest within 30 days of receipt, with the possibility of an extension in complex cases in accordance with the Privacy Policy.

We send notices to you at your Account e-mail address; you are responsible for keeping it up to date.

19.2 Assignment

You may not assign or transfer these Terms without our prior written consent. We may transfer them in connection with a corporate restructuring, merger, reorganisation or sale of substantially all of our assets, with notice to you.

19.3 Entire agreement

These Terms, together with the Data Processing Agreement, the Service Level Commitments, the Privacy Policy and the Cookie Policy, constitute the entire agreement between the parties with respect to the Service and supersede all prior proposals, representations and understandings. Any purchase order or other document of yours containing additional or conflicting terms has no effect.

19.4 Severability and waiver

If any provision proves unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain in force. A failure to enforce a provision does not constitute a waiver of the right to enforce it later.

19.5 Force majeure

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, acts of public authorities, internet or utility outages, and failures of third-party infrastructure.

19.6 Relationship of the parties

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, employment or fiduciary relationship. Except for the rights of data subjects as third-party beneficiaries of the standard contractual clauses incorporated in the DPA, there are no third-party beneficiaries.

19.7 Language

These Terms are drawn up in the English language. If versions in other languages are produced, the English version prevails, unless expressly stated otherwise for a specific version, and the Company is competent to provide the authoritative interpretation of any differences in translation. A Serbian-language version, provided for convenience, is available on the lexra.biz website.

19.8 Cookies

Use of the Websites involves the cookies described in the Cookie Policy available at https://lexra.io/cookie-policy.

19.9 Publication and availability of the Terms